Q: Will the Test Certificate meet EN10204 3.1/3.2?

A: We will provide Original Mill Test Certificate certified to EN10204 3.1/3.2 for products in stock or further processing needed.

Q: Once the products received by customer were found not comply with the products or contract demands, what will you do?

A: We will compensate the customer for all the loss without any hesitation.

Q: How long is your delivery time?

A: Generally it is 2-5 days if the goods are in stock or it will need 7-20 days if the goods need to be customized.

Q: Do you provide samples Is it free or extra?

A: Yes, we could offer free samples.

Q: What is your terms of payment?

A: 20% Prepayment and balance see B/L copy or 100%LC at sight.